FAQ’S
Questions and answers to some commonly asked questions from our clients
How do I get started buying from you?
Buying from Liquidation Pallets is as easy as logging on to our website, viewing our listed inventory and following our secure checkout, orders will be shipped directly to you!
How long do I get support?
You can always find our customer support team online ready to answer your questions 24/7.
When will you have more inventory in stock?
Our inventory is constantly evolving and changing with market conditions; for the most up-to-date information you may view our listed inventory online here at our website (support staff via email or phone will not have any additional information besides what is posted on the website)
What pallets do you sell?
Visit our PALLETS page to view our constantly changing inventory of unique deals offered at amazing prices!
Do I need a tax id to buy from you?
Tax ID’s are not required. However, if you intend to resell the merchandise you source from us, if you provide a reseller’s certificate, we will be glad to set up your account as a reseller so sales taxes can be eliminated from your transaction. Please email your reseller’s certificate to sales@liquidationpalletss.com.
I would like to speak to someone about buying truckloads weekly?
If you are interested in purchasing truckloads or have specific questions for us; please submit your inquiry to sales@liquidationpalletss.com or chat with our live chat support.
Do you ship to my country?
We do ship boxes or pallets within and outside of the USA. We also ship containers globally. Depending on the regulations of your country some shipments may not be possible. Please CONTACT US to inquire regarding availability to your country prior to purchase.
How much is freight?
Freight costs will vary depending on load, size, location, and volume purchased. Please email sales@liquidationpalletss.com for any freight quote inquiries.
How do I arrange shipping for truckloads or pallets?
If you would like to arrange your own shipping, please choose “pick-up” when checking out. Once order is confirmed and paid, please send an email to sales@liquidationpalletss.com including your order number to schedule your pick up.
When will my order be ready for pickup?
Please contact us before scheduling any pick-ups. Every pick up must be scheduled. Most pick up orders are scheduled within 3 to 7 business days.
When will my order ship?
Most orders ship within 3 to 7 business days. If you have not received any emails or communication from us after that period, please email us at sales@liquidationpalletss.com .
Where is my order/tracking?
All tracking information is automatically emailed when the order is shipped. If you have not received a tracking number after 3 to 7 business days from your order payment, please email us at sales@liquidationpalletss.com .
I need to change my address after I placed my order, how do I do that?
Depending on the time frame of your order it may not be possible to change a shipping address. Please email us at sales@liquidationpalletss.com and be sure to include your order number and the new address. The email sender must be the same as the email in the order for us to accept the request. Thank you.
My order is marked for pick-up but now I need it shipped, how do I do that?
Please email us at sales@liquidationpalletss.com and be sure to include your order number requesting the shipment. The email sender must be the same as the email in the order for us to accept the request. Thank you.
I need to cancel my order, how do I do that?
Depending on the time frame of your order it may not be possible to cancel it. Please email us at sales@liquidationpalletss.com and be sure to include your order number requesting the cancelation. The email sender must be the same as the email in the order for us to accept the request. Thank you.
My package arrived damaged, what do I do?
Please send photos of the damaged package to sales@liquidationpalletss.com . Please be sure to include your order number.
Received an email that all my boxes shipped, but I only have one tracking #?
Our system only sends one tracking number for the entire order as they ship together. Occasionally carriers do not deliver all parcels at once so please allow 2-3 extra days to receive all your parcels. If you didn’t receive your complete order after 5 business days, and you have not been contacted by us, please email sales@liquidationpalletss.com and be sure to include your order number.